Who can open Delivery in the app?

Delivery is a beta feature. You get access with a 12-month commitment on Business or Entreprise, or in the read-only demo. Flexible billing and Pro do not include Delivery. The public buyer track page stays open without a paid plan.

Does Delivery print Whatnot shipping labels?

No. Addresses and postage stay in Whatnot (or Pirate Ship, ShipStation, or your carrier). WhatCopilot is the ops layer: what still needs packing, tracking you paste back, stock moves, and a shareable track link for chat.

Where do unfulfilled orders come from?

From imported sales that are not yet on an active shipment. Re-import the Seller Weekly Orders Report regularly. The queue only knows what the CSV contains.

Can buyers create an account on the track page?

No. The track page is public and read-only (English and French). For address problems, buyers message you on Whatnot.

Can I edit Delivery in the demo?

No. Demo is read-only. The demo shop includes sample shipments so you can browse statuses and open a track link.

Delivery & packing (beta)

WhatCopilot Delivery (beta): pack queue from your weekly CSV imports, shipment statuses, buyer tracking links, stock update when you ship, create packs from a live, Orion packing help, and a CSV bridge for label tools. Business or Entreprise with a 12-month commitment.

Delivery is your post-live packing desk: turn imported sales into a pack queue, move shipments through statuses, paste carrier tracking, share a public track link, and optionally export or import a CSV for your label tool.

Access and pricing

Beta access: Business or Entreprise with a 12-month commitment. Pro never unlocks Delivery. No commitment (flexible) means no beta access.
Demo: sample shipments, read-only
Public buyer track page stays open without a paid plan

What it’s for

Close the loop after a show without replacing Whatnot Shipping. Labels and addresses stay where they already work. WhatCopilot keeps deadlines, stock, and “where is my order?” answers in one place.

What you can do

Health cards: open, overdue, to pack, shipping margin (fees collected minus label costs you entered)
Unfulfilled queue: order groups from the CSV not yet turned into shipments. Create selected or create all.
Shipment table: buyer, status, tracking, ship-by, item count. Filter by status. Batch mark packed.
Statuses: to pack → packed → labeled → shipped → in transit → delivered (plus exception and cancelled)
Shipment sheet: pack list, carrier, tracking number, label cost, buyer message language (EN/FR), notes
Copy buyer message and open the public track page. Print a simple packing slip.
Default ship-by: two days after the order date (overdue highlighted on the Dashboard and in the table)
Bridge: export open shipments for Pirate Ship / ShipStation / Colissimo-style CSV (address columns blank, fill from Whatnot). Import tracking CSV back to mark shipped.

Buyer tracking page

Each shipment gets a long public link. Buyers open it without logging in. They see status, carrier, tracking link, items, and a short timeline. WhatCopilot is independent of Whatnot.

Inventory when you ship

When status moves to shipped, in transit, or delivered, matching inventory SKUs go down
Cancel after a decrement puts stock back
Lines without a matching inventory SKU are skipped. Fix SKUs in Inventory if needed.

From a livestream

In the show cockpit, after the live is linked to imported sales, use **Create shipments from this live** to pull unfulfilled orders for that show into Delivery.

Orion

Ask packing and deadline questions in Orion. Orion can help with fulfillment health, overdue list, pack priority, shipping margin, buyer shipment history, a draft tracking message (EN/FR), and proposed shipments from a livestream (you confirm Apply in the app). You can also get a packing checklist canvas.

Common uses

Monday after a weekend live: create shipments from the queue, pack high-value buyers first
Paste USPS / Colissimo / Royal Mail tracking, copy the chat message, send on Whatnot
Catch overdue ship-by from the Dashboard banner before ratings slip
Export a bridge CSV, buy labels elsewhere, re-import tracking numbers in batch
Compare shipping fees collected vs label costs before another free-shipping promo

Good to know

No address book and no postage purchase inside WhatCopilot
No email or SMS to buyers (the CSV has no buyer email). Share the track link yourself.
Queue freshness depends on when you import the CSV (often weekly)
Demo is read-only
Not affiliated with Whatnot. Check official shipping deadlines in Whatnot Help.

Imports: Seller Weekly CSV source
Inventory: SKU match and stock on ship
Livestreams: create shipments from a show
Buyers: who you are shipping to
Orion: overdue, pack priority, draft messages
Dashboard: overdue banner

FAQ

Who can open Delivery in the app?: Delivery is a beta feature. You get access with a 12-month commitment on Business or Entreprise, or in the read-only demo. Flexible billing and Pro do not include Delivery. The public buyer track page stays open without a paid plan.
Does Delivery print Whatnot shipping labels?: No. Addresses and postage stay in Whatnot (or Pirate Ship, ShipStation, or your carrier). WhatCopilot is the ops layer: what still needs packing, tracking you paste back, stock moves, and a shareable track link for chat.
Where do unfulfilled orders come from?: From imported sales that are not yet on an active shipment. Re-import the Seller Weekly Orders Report regularly. The queue only knows what the CSV contains.
Can buyers create an account on the track page?: No. The track page is public and read-only (English and French). For address problems, buyers message you on Whatnot.
Can I edit Delivery in the demo?: No. Demo is read-only. The demo shop includes sample shipments so you can browse statuses and open a track link.