Terms of Sale

Seller identity

Services are offered by: (legal entity name), (legal form), with share capital of (share capital), RCS (RCS city) (SIRET / SIREN), VAT (intra-EU VAT number if applicable), registered office: (registered office address). Contact: support@whatcopilot.com.

Purpose and scope

These Terms apply to any order of a WhatCopilot subscription or paid offer (analytics, Orion, WhatCoins, multi-shop, etc.) placed via the site or a quote. Any order implies acceptance of these Terms of Sale and the Terms of Use.

Offer descriptions

Essential plan features (capabilities, monthly WhatCoins, shop count, collaborator seats including the owner, etc.) are described on the Pricing page and/or in the quote. WhatCoins are a shared currency consumed by Orion Chat and other features (including beta). WhatCopilot may evolve non-essential features without substantially reducing the subscribed offer during a paid period, unless otherwise agreed. “Unlimited” quotas mean normal fair use; temporary blocking is possible in case of abuse.

Prices

Headline prices on the Pricing page are monthly rates with a 12-month commitment (EUR catalogue charged via Stripe: Pro €29, Business €54, Entreprise €89, before tax where applicable). Without commitment, higher flexible catalogue rates apply (e.g. Pro €34.99, Business €64.99, Entreprise €106.99).

Billing may be in EUR, USD, or GBP according to the currency selected in the product / Checkout. Amounts for each currency are fixed catalogue prices charged by Stripe (shown on the Pricing page), not a live FX conversion at payment time. Applicable taxes (VAT) are added under applicable law and your status.

With a 12-month commitment, the subscribed headline price is locked for the commitment term. WhatCopilot may change prices for future periods or new subscriptions; the price for an already-paid period remains the price in force at order time, unless otherwise agreed.

Ordering

Orders are placed online (plan and billing mode selection: commitment / no commitment: account creation or sign-in, payment via Stripe) or by accepting a written quote for custom offers. Order confirmation (screen, email, or invoice) constitutes proof of the transaction.

Beta program

The Beta founder program (signup via /beta) may include one free month then a −10% discount on three invoices. This offer only applies with a 12-month commitment subscription. Product BETA features (WhatTrack, OBS Overlay) unlock on Business or Entreprise with commitment — not via the founder flag alone, and never on Pro.

Beta status may include founder commercial benefits. Product BETA features (e.g. WhatTrack) unlock on Business or Entreprise with commitment, without promising permanent availability on every plan.

Payment

Payment is made by card (and other enabled methods) via Stripe.

Unless otherwise stated, payment is due at order or at each subscription renewal. In case of non-payment, we may suspend access after a grace period (14 days for past_due) and/or terminate the subscription.

Duration, renewal, and cancellation

Subscriptions are monthly and renew automatically, unless cancelled before the end of the current period via the billing portal (no-commitment mode) or as set out below.

No commitment: cancel anytime; access continues until the end of the already-paid period.

12-month commitment: the headline price is locked for the term. Early cancellation is only available via support (support@whatcopilot.com). After the commitment ends, renewal follows then-current terms unless cancelled.

No pro-rata refund is due except as provided herein or required by law.

Right of withdrawal (consumers)

If you act as a consumer under French consumer law, you generally have fourteen (14) days from contract conclusion to withdraw without giving a reason.

Exception: where you requested immediate performance of the digital service and acknowledged that you lose the right of withdrawal once performance has begun (or been fully performed), withdrawal may be excluded under statutory conditions. (exact early-performance consent wording: to be specified).

To withdraw when applicable: support@whatcopilot.com, stating your details and the relevant order.

Refunds

Apart from applicable statutory withdrawal and billing errors on our part, amounts paid for a started period are generally non-refundable. (optional commercial refund policy: to be specified).

Warranties

We undertake to provide the service with reasonable care, consistent with the offer description. Mandatory consumer warranties under French law apply where relevant. Metrics and AI outputs do not constitute a guarantee of commercial results.

Liability

To the fullest extent permitted by law, WhatCopilot’s liability under these Terms of Sale is limited to amounts actually paid for the twelve (12) months preceding the claim. This limit does not apply to willful misconduct or gross negligence, nor to liabilities that cannot be excluded by law.

Consumer mediation

Under Articles L.611-1 et seq. of the French Consumer Code, consumers may use a consumer mediator free of charge for amicable dispute resolution: (consumer mediator name and contact details), or via the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

Governing law and jurisdiction

These Terms of Sale are governed by French law. Failing amicable resolution (and mediation where applicable), disputes are submitted to the competent courts of (competent court), subject to mandatory consumer protections.

Contact

Questions about these Terms of Sale, billing, or cancellation: support@whatcopilot.com.